Frequently Asked Questions
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Shopping & Payment
What kind of furniture do you carry?
We design and produce Scandinavian inspired functional furniture to provide the ideal look to all homes.
How is Home Atelier able to offer competitive prices without compromising on quality?
While offering competitive prices is one of our objectives, we maintain high manufacturing standards by sourcing from reliable raw material suppliers with fine craftsmanship. We also consolidate orders to cut down on logistics costs and cut out the middleman meaning maximum savings to you.
Where is your furniture from?
Our furnitures are directly designed and made in our own factories based in Malaysia, China, Vietnam and UK.
How do I request for a free swatch?
You may request for up to 3 free swatches through the product page of the item you're interested in. When on a product page, look out for the 'Get Free Swatch' link, click on the link under material options and select your preferred swatch colors. Then contact our Customer Support Team to request for the swatches via the WhatsApp icon below the page.
Do you have a showroom?
We do not have showroom for viewing. This is how we are able to offer a more affordable pricing as compared to retail stores without the overheads, middleman and rental cost. We maximize the savings to you through direct sale and delivery from our factory to your doorstep.
Should I measure the area I would like to furnish before I place an order?
For large furniture items, we recommend you measure the space where your piece will go and any doorways / elevator it needs to pass to get there. This will ensure that your furniture arrives safely at your home.
Can I place an order over the phone?
Our customer support team are more than happy to assist you place an order over WhatsApp. You can click on the small green WhatsApp icon below the page to chat with our friendly Customer Support Team.
Do you offer instalment?
Yes, we do! We offer interest free instalments with Atome Instalment plan. Atome accepts all Visa, Master Card, American Express and Union Pay.
You can email us at enquiry@homeatelier.sg our sales team will be able to advise further on the instalment plans.
What currency are you using?
All prices stated are in SGD Currency.
What payment modes do you accept?
We accept the following methods of payment: Credit Card (Visa, MasterCard, American Express), Cheque, Bank Transfer and Paynow. All payments are charged in SGD. Please note goods will not be dispatched until full payment has been received by Home Atelier.
Can I use multiple methods of payment in one transaction?
Yes, it is possible. i.e. You can pay the bill in mutliple cards or in both cash and credit cards.
I cannot find my order confirmation / tax invoice, can you please resend it?
If you need your order confirmation or tax invoice resent, please email us at enquiry@homeatelier.sg
Do your products come assembled?
Some of our products come readily assembled and others require assembly. To find out, please refer to the Product Information section in individual product pages. For those that do not come pre-assembled, our friendly delivery team will install and place the items at your preferred position.
Can I self-collect the furniture?
Yes, you can choose the collect the furniture yourself. Please kindly arrange with our Customer Support Team at enquiry@homeatelier.sg before dropping by to collect up your order.
Do you offer trade program for bulk orders?
Yes, we do! We work constantly with corporate companies across the globe. Please contact us for more enquiries!